Privacy Policy
Last updated: 03/06/2026
This Privacy Policy applies to all services provided by MENORDES, reachable via info@menordes.com and located at De Nieuwe Erven 3 5431NV Cuijk. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Personal Data We Collect
We collect personal data that you provide when placing an order, creating an account, or contacting our customer service, including:
- Full name
- Billing and shipping address details
- Email address
- Telephone number
- Payment information (processed through our payment providers and not stored on our servers)
- IP address and device/browser information
- Order and transaction history
- Information about your activities and behavior on our website (through cookies)
2. Purposes of Processing
We process your personal data for the following purposes:
- Processing, shipping, and invoicing your orders
- Providing customer service and support
- Sending order updates, tracking information, and relevant communications
- Improving our services, website, and product offering
- Preventing and detecting fraud and misuse
- Sending marketing communications, only where you have provided consent
3. Legal Bases for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract (such as fulfilling your order)
- Your consent (for example, for marketing communications)
- Compliance with legal obligations (such as tax and accounting requirements)
- Our legitimate interests (such as fraud prevention and improving our services)
4. Sharing Personal Data with Third Parties
We only share your personal data with third parties where necessary for the provision of our services, including:
- Our payment providers
- Our shipping and delivery partners
- Our supplier(s) for the processing and shipment of your order
- Analytics and marketing service providers (where applicable and subject to your cookie preferences)
Where required, we have entered into data processing agreements with these parties. We never sell your personal data to third parties.
As some orders may be shipped directly from suppliers located outside the European Economic Area (EEA), including China, personal data may be transferred outside the EEA. In such cases, we implement appropriate safeguards in accordance with applicable data protection laws.
5. Data Retention
We do not retain your personal data longer than necessary for the purposes for which it was collected, or as required by law (for example, accounting records may be retained for up to seven years in accordance with applicable tax regulations).
6. Cookies
Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities.
Please refer to our separate Cookie Policy for more information. You can manage your preferences at any time through our cookie banner or your browser settings.
7. Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
All payments are processed through secure SSL-encrypted connections.
8. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Restrict the processing of your personal data
- Object to the processing of your personal data
- Withdraw your consent at any time
- Request data portability
To exercise any of these rights, please contact us at info@menordes.com
You also have the right to lodge a complaint with the competent data protection authority in your country of residence.
9. Contact Information
MENORDES
De Nieuwe Erven 3 5431NV Cuijk
info@menordes.com