Shipping and Delivery Policy

Last updated: 03/06/2026

We strive to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days.

Once your order has been shipped, you will receive a tracking number by email.

2. Delivery Time

After processing, the estimated delivery time is 1 to 7 business days, depending on your location.

Please note that delivery may be delayed during busy periods, public holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and minimize CO₂ emissions, we ship directly from our supplier in China.

As a result, customs duties, import taxes, or other fees may apply depending on the destination country.

4. Shipping Costs

Shipping costs are displayed during checkout and depend on the weight of the order, destination, and selected shipping method.

5. Tracking Your Shipment – Customer Responsibility

• Customers are responsible for monitoring their tracking information through our website and the tracking link provided by email.
• Customers are responsible for checking whether the package will be delivered to their address or redirected to a collection point and, where applicable, collecting the package in a timely manner.
• If your delivery takes longer than expected or if there is an issue with your shipment, please contact us first at info@menordes.com before initiating a chargeback or refund request.

6. Shipping Responsibility

• If the tracking information confirms that the package has been delivered, responsibility for the shipment transfers to the customer.
• Customers are responsible for providing accurate shipping information.
• Any address corrections must be reported within 24 hours of placing the order by contacting info@menordes.com